Refund policy

Last updated: 31/10/2024

Return and Refund Services

If you are unsatisfied with the product for any reason, you may contact Speediance within seven days of receiving the product to request a return and refund in accordance with this return policy.

How to issue a return/refund?

  1. To apply for a return and refund, please contact after-sales@speediance.com within seven days of receiving the product.
  2. Please include the following information in your email: order number, product SN number, product name and quantity, reason for return, and pictures or videos of the complete product packaging.
  3. Speediance will review the return and refund information within two business days of receiving your email.
  4. Once Speediance receives the returned product and verifies that it meets the conditions specified in this return and refund policy, the corresponding amount will be refunded via the original payment method.

Conditions for Full Refund

  1. Contact Speediance after-sales within seven days of receiving the product and provide a complete and valid purchase invoice or proof of purchase.
  2. The product has manufacturing defects or quality issues immediately upon unboxing, rendering it unusable, and it remains in a new or near-new condition.
  3. The product must be returned in its original packaging, including all original accessories and attachments.

Situations for Partial Refund

  1. Returns requested not due to manufacturing defects or quality issues.
  2. Products returned with missing original accessories or attachments, or with surface damage (e.g., cracks, dents, scratches) on the products or accessories.
  3. Products not returned in their original packaging, not properly used with the original packaging, or with incomplete original packaging resulting in damage to the products and accessories. Speediance will evaluate the losses based on the actual condition of the received products and deduct the corresponding fees before arranging the refund, subject to customer confirmation.

Situations Where Refunds Are Not Supported:

  1. Refund requests made more than seven days after receiving the product.
  2. Returned products are damaged, making them unusable or unsellable.
  3. Product malfunctions or damages due to user violations of the product manual, unauthorized use, or modifications.
  4. Damage caused by force majeure events such as fire, flood, strong wind, or lightning strikes.
  5. Product damage during transportation without providing proof of transport damage.
  6. Products requiring activation or registration have already been activated or registered.
  7. Products personalized or customized based on customer requirements.
  8. Lack of valid purchase invoice or purchase proof, or proof that is forged or altered.
  9. Returned product serial numbers do not match the original product, or product labels, serial numbers, or waterproof markers are altered or forged.
  10. Returned products do not match the original order, such as different product models or configurations.
  11. The returned product is not delivered within seven days after Speediance issues the return confirmation.
  12. Products tested by Speediance and found to be free of defects.
  13. Other situations affecting product integrity and resale.

In these cases, Speediance will not process a refund.

Refund Processing Time:

The refund will be issued back to the original payment method. The refund process will take 7-14 business days from the date Speediance receives the returned product, evaluates it, confirms the refund amount with the customer. The specific timeframe depends on the bank or credit card issuer.

Return Shipping Costs and Other Fees

  1. If returning the product for reasons unrelated to its quality issues: You are responsible for packaging, labor, storage, transportation, and other logistics costs incurred during the return process.
  2. If returning the product due to its quality issues (such as damage or missing parts): Speediance will bear the return logistics costs and any additional fees.

Exchange Service

If you need to exchange a product, please apply within seven days of receiving the product by emailing after-sales@speediance.com and provide valid proof of purchase (such as order number, invoice, or receipt) and the product's serial number (SN). Exchange applications must meet the following conditions:

  1. The product has suffered significant damage during transportation, as evidenced by the logistics damage proof provided by the carrier, rendering it unusable.
  2. The product's functionality or appearance does not match the description in the product manual.
  3. The product cannot be used normally due to manufacturing defects or quality issues as per the product manual.

Exchange Shipping Costs

  1. Damages caused by manufacturing defects, quality issues, or logistics reasons: Speediance will bear the round-trip shipping costs.
  2. For other reasons for exchange: You will bear the exchange shipping costs.

Important Note

After you contact Speediance customer service for a return or exchange, Speediance will provide an RMA (Return Merchandise Authorization) number and instructions within 7 business days. Please follow the after-sales instructions to return the product. Do not return any product before receiving the RMA number and instructions from Speediance. Any losses incurred as a result will be your responsibility.